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FAQ

As often as possible asked questions and terms and conditions

Around there, we might want to answer your request. In case, in the wake of keeping an eye on this fragment, your request is still not answered, generously don't falter to contact us with any request that you may have. We will have a response back to you asap in the midst of average working hours (Mon – Fri  9:30am – 5pm/Sat - Sun 9:30am to 12:30pm, a.e.s.t.). You can likewise contact us through writing in email at sales@superitmart.com.au

1. What is your physical address?
As we just work on the web, we don't have an open shopfront and consequently don't have a physical address for our shop. Our office and warehouse is situated on in redwood drive in notting hill victoria. Our postal address is: po box 82 glen iris vic 3146

2. When will i get my product shipped?
Most packages are dispatched between 2-3 days (unless there are things out of stock or deferral in stock arriving in our scattering workplaces) and are then transported to most capital city territories in about 3-5 days, and to most neighbourhood extends inside 5-7 days.
If its all the same to you note: Superitmart can hold no hazard in case you request to have your left at your conveyance/shipping address without signature.

3. Do you ship cash on delivery or paypal?
No, we don't offer cash on conveyance shipments . We acknowledge all significant visas, visa , mastercard, american express at no additional cost . We also accept Paypal and Poli Internet banking for your convenience.

4. How do i check the status of my order?
When you have put in your order you will get an email with a copy of your order and your order number. Right when your order is conveyed we in like manner send you another email with all transportation unobtrusive components including your australia post following code. You can use this tracking code to see the change of your order shipment from when it is sent from our scattering center to when it meets up at your gateway. Snap here to go to the tracking page.
You may contact our customer support if you acknowledge there has been some deferral in getting your demand. If its all the same to you make a point to join your order number when you connect with us. In case for any reason we require more information from you, we will connect with you.

5. What are your shipping costs?
Each item has it's own weight .The shipping cost will vary according to your location and the weight of the item. All our delivery costs depend on your request. Transportation is ascertained per arrange, to give you the most ideal cost. Just add any thing to your shopping basket and tap the estimate shipping catch. In the fly up window enter your 4-digit present code on get the aggregate transportation cost for your request. If you don't mind recollect it will frequently be less expensive in the event that you buy various things on the double as they might be sent in a solitary shipment.
For international customers please reach us before requesting at sales@superitmart.com.au

6. What are your minimum quantity for ordering?
Least amount for any item isn't required. In any case, there are items that are accessible in packs that can't be handled as a request (eg: DVD is sold in pack of 50,100 and 200 on on each pack).

7. How do you handle out of stock items ?
If a product is out of stock, we will connect with you to offer you the choice of;
1. Waiting period for out of stock/backorder items will have a day and age of 2-4 business days to arrive.
2. Delivering your order without the item (and we will repay you the cost of the item which was out of stock)
3. Swapping the item with a substitute item.
4. On the off chance that any further postponements in any delay purchase item , we will inform you in email .

8. Are the prices available only in Australian dollars ?
The prices are available in Multi Currency such as
1) Australian dollar (AUD)
2) US Dollar (USD)
3) New Zealand dollar (NZD)
4) Great Britain Pounds (GBP)
5) Canadian Dollar (CDN)

9. Is your prices on the website including GST ?
All expenses are in Australian dollars and are including of GST and are subject to change without prior notice. At superitmart.com.au we hope to keep our expenses as low as could be expected under the circumstances, and pass all assets onto you our customers, deplorably the fluctuating Australian dollar sets aside a few minutes. Now and again you may find a mixed-up bargain cost recorded on our site, the correct cost will reliably be the cost demonstrated when you add the item to the cart. Shipping items may return to pre-bargain costs after the shipment has finished, before long, the correct cost will reliably be the one recorded when you add the item to the cart.

10. Do you ship internationally?
Yes we ship internationally. But you might need to send us an confirmation of the order number and the goods you have ordered. Our sales team will get back to you in case of backorder items.
For an immediate response please contact us on sales@SuperITMart.com.au

11. Is there any Surcharge for credit cards ?
No . There are no surcharges for any credit cards.

12. What kind of payments do you accept ?
We accept the following payment methods.
1) Direct Transfer/ EFT/ Banking deposit
2) Paypal
3) Poli Internet banking
4) Accept all major credit cards such as Visa,Mastercard, American Express

13.Do you ship all over Australia ?
Yes . We ship all over Australia covering Metropolitan and Rural areas

14. Do we have warranty on the products that we purchase ?
All products that are available in SuperITMart.com.au are subject to warranty.
Warranty period may vary for different products and it is easily found on the purchased item with the warranty logo given by the manufacturer.

15. What is your return & refund policy?
Products that are found damaged upon receival must be notified to superitmart.com.au within 3 days of receival via email : sales@superitmart.com.au .
All refunded /returned items are subject to inspection. Any item found not to be our product or not showing a defect upon inspection will not be eligible for a refund claim.
For an immediate response please contact us on sales@superitmart.com.au

16. Will I get my money back if there is change of Mind ?
The purchased items can be shipped back to us within 15 days of receiving the items. Please make sure the goods remain unopened, unused with no damages to the package can only be accepted. However, there is a restocking fee of 20% and if the items were sent under “Free Shipping” the original shipping cost will be recovered by Superitmart.com.au and will be taken from your original invoice of payment.
Images on the website are accurate but we cannot match your imagination (please read the dimensions and descriptions clearly before ordering).
For an immediate response please contact us on sales@superitmart.com.au

17. What can i do if the purchased item is faulty ?
The Customer is responsible of the arrival of a Faulty Goods back to us. superitmart.com.au cannot acknowledge any risk for harm or loss of products came back to us while in shipping.
Images on the website are accurate but we cannot match your imagination (please read the dimensions and descriptions clearly before ordering).
For an immediate response please contact us on sales@superitmart.com.au

18. Do you do price match ?
Due to the unpredictable nature of the market , we are unable to do price matching .If there are any special price requirement please feel free to email us on sales@superitmart.com.au

19.What are your delivery time frames ?
For better guidelines please visit Australia post on https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
However we can give you an estimateof delivery with the following
VIC 1-2 working days
NSW 2-3 working days
TAS 3-5 working days
QLD 3-5 working days
ACT 2-3 working days
SA 2-3 working days
WA 5-7 working days
NT 5-9 working days

20. Are my credit card details secured in transsaction ?
Yes all your credit card details are highly secured.Superitmart.com.au has pci compliant and none of the details are stored.We use stripe,paypal which are internationally secured third party gateways.